Customer Service & Shipping Info

We offer free samples with every full-size product order (not samples-only orders). Sample requests can be typed into a box on the final page of the checkout process. Amount of samples depends on order size. As a rule you can expect the following amount of samples based on the subtotal of the order (shipping & tax not included):

• $150 or less receives 3 samples
• $150-$250 receives 4 samples
• $250-$300 receives 5 samples
• $300 or more receives 6 samples

We can't guarantee you will receive all the samples you request, but, depending on availability, we will do our best to accommodate. Substitutions may occur. Note: premium samples valued over $10 are not guaranteed and may count as multiple samples.

Sample orders are shipped via US Post. If sample orders exceed $75 in value for domestic and Canadian orders, they must be shipped via Ground Shipping. International orders over a $75 value must be shipped US Post Priority or Express mail.All sales of samples are final and we are unable to accept sample returns

• Sample Orders
  Sorry, but all sales of samples are final and we are unable to accept sample returns.

  Product Orders
  Most products purchased online can be returned for a refund up to 30 days after the item has been shipped. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable). Please email returns@luckyscent.com to get return authorization and approval. (Online orders can not be returned to any Scent Bar location). We highly recommend that you return the item carefully so it is not damaged upon its return. If an item is used or the packaging is damaged we can only offer a 50% refund. We do not receive COD returns. Please note that we cannot accept returns on Le Labo products, as they are made to order.
  
  Once you receive an RMA, please send returned items to the address below. Your money will be refunded within 14 business days after we receive the package.
  
  Address: Luckyscent Returns (RMA Goes Here)
  1212 Chestnut St.
  Burbank CA 91506

We accept American Express, VISA , MasterCard and Discover. We also accept ATM cards with a VISA or MasterCard logo. We also accept payments via Paypal.com. You can simply proceed to checkout where you will be given the option to pay with PayPal.

We can accept orders by mail, but only by money order. We are unfortunately not able to accept personal checks. If you would like to pay for an order by money order, please calculate your total order amount, including shipping fees, taxes (10.25% if shipping to California), and send it to:

Please be sure to include a note with your name, shipping address, daytime telephone number, and the items you wish to order. Once we receive your order, please allow a few days for us to process it for shipment.

Your credit card will not be charged until we ship your order. If you select PayPal as your payment option, please note that the funds are transferred instantly at the time of your order.

• Domestic Orders
  We ship Monday through Friday, excluding holidays. Domestic express orders (2-Day Air and Next Day Air) are typically shipped within 24 hours of receipt when placed Monday through Friday. Express orders placed before 11AM PST usually ship same day provided all items are in stock. Ground, Priority Mail and First Class Mail orders typically take 3-5 days to fulfill due to current Covid-19 warehouse protocol.
• 
  International Orders
  Due to the complexities of international shipping, we can only process and ship international orders every 7-10 days. We thank you for your patience and understanding.
• Click here for the list of countries where we are able to ship >

If an order contains a back-ordered or sold out product, we will not ship the order until the missing products are back in stock.

Once your order is placed with luckyscent.com, you'll receive two emails: the first will be your order receipt. Once we ship your order, we'll send you a second email containing your package's tracking number if available (sample orders typically do not have tracking numbers).

Click here to reset your shopping cart >

Do you require a signature on delivery of your packages?

How do I create a Lucky Scent user account on your website?

Do you ship outside of the United States?

I see that you ship to many different countries. Why don’t you ship to my country?

How are your samples packaged?


Q. Do you require a signature on delivery of your packages?

A. If your order is $500 or over, we do generally require a signature on delivery for security reasons. If you prefer not to have a signature required on delivery of such shipments, please specify as such (i.e., ‘Please leave at front door with no signature’, etc.) in the special requests/instructions box during the online checkout process.
We also require a signature on packages going to addresses that have had delivery problems in the past. Otherwise, most packages should be delivered to your door unless the UPS driver deems it unsafe to do so at the time of delivery.

Q. How do I create a Lucky Scent user account on your website?

A. The option to register for an online user account is given during the checkout process when you place an order with us online. When prompted for a password during online checkout,
you may type one in if you wish, and this password will then be linked to your e-mail address for future log-ins.

A user account is only optional, and not necessary to place an order, but is helpful if you wish to store address/payment information, review products, or save items to a wishlist on luckyscent.com.

Q. Do you ship internationally?

A. Yes. To see if we ship to your country you can view our approved countries list here.

Q. I see that you ship to many different countries. Why don’t you ship to my country?

A. Unfortunately, there are certain countries to which we cannot ship due to either customs regulations or problems with delivery.

Q. How are your samples packaged?

A. Our sample vials generally come in standard glass perfume sample vials with a plastic wand applicator cap, and filled to 0.7ml. There are a few exceptions that are packaged in spray vials, and these are typically fragrances we feel are better experienced when sprayed. They are noted as such online, on both the samples page and on the individual product description page.
Please also note that perfume oil samples, due to their higher cost and concentration, are only filled halfway or less, depending on the fragrance, and noted as such next to the sample price on the product description page.

Continental United States (over $200.00)	Standard Ground - 3-5 business days	$8.00
Continental United States	2nd Day Air - 2 business days	$25.00
Continental United States	Next Day Air* - 1 business day	$45.00
Continental United States	Next Day Air* - Saturday Delivery	$65.00
US Alaska & Hawaii	Standard Ground - 3-6 business days	$20.00
US Alaska & Hawaii	2nd Day Air* - 2 business days	$34.00
US Alaska & Hawaii	Next Day Air* - 1 business day	$50.00
US Territories	US Post Priority Mail - 3-9 business days	$8.00
US Territories (sample orders under $75.00)	First Class Mail - 3-12 business days	$5.00
Canada	Standard Ground 10-12 business days	$20.00
Canada	FedEx International Express - 4-7 Shipping Days	$75.00
Canada (sample orders under $75.00)	US Post International First Class	$12.00
Continental United States (sample orders under $75.00)	First Class Mail - 3-12 business days	$5.00
US Alaska & Hawaii (sample orders under $75.00)	First Class Mail - 3-12 business days	$5.00
Continental United States (under $200.00)	US Post Priority Mail - 3-9 business days	$8.00
US Alaska & Hawaii (under $200.00)	US Post Priority Mail - 3-9 business days	$8.00

All Express orders (2-Day, Next Day) must be placed by 11 AM PST to be shipped same business day.

Please note: Due to the complexities of international shipping, we can only process and ship international orders every 3-4 days. We thank you for your patience and understanding.

Should there be any extreme delays in shipment or product fulfillment, we will notify you via email.

Click here for a list of countries where we are able to ship >

International	US Post Priority Mail - 1- 3 weeks	$55.00
International (under $249.00)	US Post Priority Mail - 1- 3 weeks	$55.00
International (under $1,000.00)	DHL Express Worldwide - 4-7 Shipping Days	$75.00
International (under $1,000.00)	FedEx International Express - 4-7 Shipping Days	$75.00
International (over $1,000.00)	FedEx International Priority	$250.00
International (sample orders under $75.00)	US Post International First Class	$12.00
International (sample orders)	US Post Priority Mail	$45.00
International (sample orders under $200.00)	US Post Priority Mail	$45.00
International (sample orders under $1,000.00)	DHL Express Worldwide - 4-7 Shipping Days	$75.00
International (sample orders over $200.00 and under $1,000.00)	FedEx International Express - 4-7 Shipping Days	$75.00

We try to ship as far and wide as possible, but our list of countries keeps changing. Click here for a list of countries where we are able to ship >

All Canadian orders will be charged for Canadian customs duties at the time of purchase. We provide this as both a service and a requirement. You may receive a bill for duties. Please disregard this bill. You are pre-paying for duties at the time of purchase. The duties will be displayed for your review before you submit your order.

Sample orders are shipped via US Post airmail for $12.00. (Please note: Samples orders valued over $75 will be shipped via UPS Ground for $20.00)

We guarantee that your order arrives safely and with all new, original packaging. If, for some reason, your product arrives broken or damaged, please contact us immediately and we can make arrangements. Please notify us of any defect within 14 days of receiving your order, as anything outside this window may no longer be valid for replacement.

Lucky Scent does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.